Home Delivery FAQs

About Home Delivery

What is Home Delivery?

Home Delivery is a service in which OSU Libraries sends materials to current qualifying Ecampus and Remote faculty, staff, and students.
Materials eligible for Home Delivery include items owned by OSU Libraries, as well as items requested through Summit and Interlibrary Loan.

How do I know if I qualify for Home Delivery?

There are two ways to qualify for Home Delivery:

For Ecampus patrons:

Ecampus students, staff, and faculty may be eligible for Home Delivery if they are currently enrolled in and/or instructing Ecampus courses.
To verify your Ecampus status, please contact the OSU Ecampus Department at ecampus@oregonstate.edu, or via phone at 800-667-1465 or 541-737-9204. Their hours are 8 a.m. - 4 p.m. Monday-Friday.

For Remote patrons:

Remote Campus Delivery is for students, staff, and faculty performing Oregon State University work off-campus (i.e., experiment stations, fisheries labs, etc.).
To verify whether you qualify for Remote Campus Delivery, you will need to provide the following to valley.remote@oregonstate.edu:

Description of the appointment/research
Departmental contact information
Duration of appointment/research and end date (if applicable)
Preferred home/remote street address for shipping. No P.O. Boxes.

How much does Home Delivery cost?

The library covers all costs of sending items to you. You are responsible for any costs incurred due to damaged or lost items.

Requesting, Delivery & Loan

How do I make a Home Delivery request?

When you find the resource you want in 1Search, click the "Request OSU’s Copy" or "Place Summit request" link, then click Pickup Location and choose "Home Address". After selecting your Pickup Location, click "Send Request".

For OSU owned items:

localhomeaddressdropdown.png

For Summit items:

summithomeaddressdropdown.png

You can check the status of your OSU owned and Summit requests in your library account.
More information on Summit request statuses can be found here.
More information about placing an Interlibrary Loan Home Delivery request can be found here.
For additional questions about placing a Home Delivery request, contact us at 541-737-4488 or valley.remote@oregonstate.edu.

Do I need to verify my address to have my requested item shipped to me?

Yes, you must verify your address for us to be able to ship your requested item.
When your requested item is processed, a notification will be sent to your OSU email asking for your current mailing address.
To avoid cancellation, you must reply to the notification within 3 days.
Please know that these notifications sometimes land in your junk mail. If this happens, mark the email notification as a “safe” domain in order to stop it from going into your junk mail folder. For assistance with this, contact Community Network Support or via phone at 541-737-8787.

I get my mail at a P.O. box. Are you able to ship there?

No. We ship only via FedEx, and FedEx does not ship to P.O. boxes.

I requested materials to be shipped to my home. When will they arrive?

FedEx tracking information is sent to your OSU email address. The email will include the package tracking number and estimated delivery date. If the estimated delivery date has passed, please follow the steps listed in the next FAQ below - "I got an email that my item was shipped, but it hasn’t arrived yet. What do I do?"

I got an email that my item was shipped, but it hasn’t arrived yet. What do I do?

Check your tracking number on the FedEx website. If it is past the estimated delivery date and you have not received your package, please notify library staff as soon as possible: 541-737-4488 or valley.remote@oregonstate.edu.
If your package has been marked "Delivered" and you have not received your package, see the FAQ below - "My package has been marked "Delivered", but I don't have it. What do I do?"

My package has been marked "Delivered", but I don't have it. What do I do?

Check your tracking number on the FedEx website. If tracking shows the package was delivered and you do not have it, contact FedEx within 5-7 days of the package delivery date to report a missing package.
To initiate the search for a missing package, you can also call 1-800-463-3339, or connect with FedEx via the Customer Support chat function on the FedEx website.
You will need to ask FedEx to provide a case number once you have initiated the missing package report.
Please retain the FedEx case number, as it will be needed to mitigate any fines and fees accrued on your library account related to the package.
The sooner a trace is started, the better the chance FedEx has of locating the shipment. If it has been more than 5-7 days, the chance of a successful trace is limited.
Please notify the library staff as soon as possible if you did not receive your package: 541-737-4488 or valley.remote@oregonstate.edu.

Am I responsible for the items checked out to my account and shipped to me?

Yes, you are responsible for requested library materials from when they are shipped to you until they are checked in off your library account. This includes stolen, damaged, and lost items.
Please notify the library staff as soon as possible if you did not receive your package: 541-737-4488 or valley.remote@oregonstate.edu.

I requested this item and received an email saying it was delivered, but I’ve not received it. Can you take this off my account?

No. You are responsible for requested library materials after the OSU Library ships them to your verified address (this includes stolen, damaged, and lost items).
If you’ve reported the missing package to FedEx, please retain the FedEx case number, as it will be needed to mitigate any fines and fees accrued on your library account related to the package.
Please notify the library staff as soon as possible if you did not receive your package: 541-737-4488 or valley.remote@oregonstate.edu.

I contacted FedEx to report the missing package, but they determined that it is officially lost. Now what happens?

If the package is determined lost or stolen after a FedEx missing package search, you will be billed for replacement. If the library is able to submit a claim for lost items through FedEx, the amount you are billed may be reduced. Contact us at 541-737-4488 or valley.remote@oregonstate.edu if you have any questions.

Recalls, Renewals & Returns

What happens if someone else requests the item after I receive it? Will it be recalled?

Yes. You are responsible for returning the material by the new due date. If you are unable to return the material, contact us at 541-737-4488 or valley.remote@oregonstate.edu.

How do I return my items?

You can ship them back to us at:

Oregon State University

Valley Library - ILL

121 The Valley Library

201 SW Waldo Pl.

Corvallis, OR 97331-3411

We recommend choosing a shipping method that provides tracking information so you can track the return of the material.
You are responsible for the materials until they are checked in off your library account.

Guin Library Materials

You can also ship them back to us at:

Guin Library/ HMSC

2030 SE Marine Science Drive

Newport, OR 97365

Will I accrue overdue fines if an item is returned to the library later than the due date?

Yes, you are responsible for getting items back to the library by the due date. We process materials on the date they are received via mail.
If you think you might need an extension on your loan, please see our information about renewals or contact us at 541-737-4488 or valley.remote@oregonstate.edu.
For information about overdue fines and lost item charges, check out our Overdue, Lost or Damaged Materials page.
Charges can be appealed here.

Libraries