What is Home Delivery?

 

  • Due to COVID-19, the library closed to public access in March. In order to continue to fulfill our role to support learning and scholarship for OSU, we began this temporary program to provide material to current students, faculty, and staff when it isn’t available electronically. 

 

How do I make a Home Delivery request?

 

  • When you find the resource you want, click the “Request OSU’s Copy” link, select your Pickup Location, and include your home address in the field below.  For further instructions on how to place a Home Delivery request, check out our instruction document (pdf).

How much does home delivery cost?

 

  • The library covers all costs of sending the book to you. However, return postage is not included. You are responsible for any costs incurred due to damaged or lost items. Home delivery services are available only for currently registered OSU students, staff, and faculty.

 

Do I need to verify my address to have the item shipped to me?

 

  • Yes, having a verified address is required for us to ship material to you.  If you do not provide an address on the request form, we will assume you will pick it up in person at the library you selected.

 

I get my mail at a PO box. Are you able to ship there?

 

  • No, FedEx does not ship to PO boxes.

 

I requested materials to be shipped to my home. When will they arrive?

 

  • FedEx tracking information is sent to your OSU email address.  The email will include the package tracking number and estimated delivery date. If the estimated delivery date has passed, please follow the steps listed here.

I got an email that my book was shipped, but it hasn’t arrived yet. What do I do?

  • Check your tracking number on the FedEx website. If tracking shows the package was delivered and you do not have it, contact FedEx within 5-7 days of the package delivery date to initiate a FedEx trace.
  • To initiate a FedEx trace, call 1-800-463-3339, or via the Customer Support chat function on the FedEx website.  
  • FedEx will provide a case number if you have initiated a trace on the package.
  • Please retain the FedEx case number, as it will be needed to mitigate any fines and fees accrued on your library account related to the package. 
  • Please notify the library staff as soon as possible if you did not receive your package: 541-737-4488 or valley.remote@oregonstate.edu.

 

How long after a package is “Delivered” can a trace happen through FedEx? My item is still missing.

 

  • The sooner a trace is started, the better chance of locating the shipment.  If tracking shows the package was delivered and you do not have it, contact FedEx within 5-7 days of the delivery date to initiate a FedEx trace.
  • To initiate a FedEx trace, call 1-800-463-3339, or via the Customer Support chat function on the FedEx website.  
  • FedEx will provide a case number if you have initiated a trace on the package.
  • Please retain the FedEx case number, as it will be needed to mitigate any fines and fees accrued on your library account related to the package. 
  • Please notify the library staff as soon as possible if you did not receive your package: 541-737-4488 or valley.remote@oregonstate.edu.

 

Am I responsible for the items checked out to my account and shipped to me?

  • Yes, you are responsible for requested library materials after the OSU Library ships them to your home address (this includes theft, damaged, and lost items).

I requested this item and received an email saying it was delivered, but I’ve not received it. Can you take this off my account?

 

  • No, you are responsible for requested library materials after the OSU Library ships them to your home address (this includes theft, damaged, and lost items).
  • If you’ve placed a FedEx trace, please retain the FedEx case number, as it will be needed to mitigate any fines and fees accrued on your library account related to the package.
  • Charges can be appealed here.

 

I contacted FedEx to do a trace of the package, but they determined that it is officially lost. Now what happens?

 

  • If the package is determined lost or stolen after FedEx trace procedures, you will be billed for replacement. If the library is able to submit a claim for lost items through FedEx, the amount you are billed may be reduced. Contact us at valley.remote@oregonstate.edu if you have any questions.

 

What happens if someone else requests it after I receive the book? Will it be recalled?

 

  • Yes. You are responsible for returning the material by the new due date.  If you are unable to return the material, contact us at valley.remote@oregonstate.edu.

 

How do I return my items?

 

  • You can return items 24/7 via the book drop at the library on-site, or you can ship them back to us at: 

        ​121 The Valley Library-ILL

         Corvallis, OR 97331  

  • We recommend choosing a shipping method that provides tracking information so you can track the return of the material.
  • You are responsible for the materials until they are checked in off your library account by library staff. 
  • Items returned will be quarantined. Any fines accrued during the quarantine period will be waived.

 

Guin Library Materials

  • You can return items 24/7 via the book drop at the Guin Library or the Valley Library.  You can also ship them back to us at:  

        ​Guin Library/ HMSC

2030 SE Marine Science Drive

Newport, OR 97365

Will I get fines if an item is returned to the library later than the due date?

 

  • Yes, you are responsible for getting items back to the library by the due date. We process materials on the date they are received via mail.  
  • If you think you might need an extension on your loan, please see our information about renewals or contact us at 541-737-7254. 

 

My items are due, but I can’t come to the library or afford to mail them. What can I do?

 

  • Contact the Library Circulation at 541-737-7254 so that we can help.

 

Do I have to have the items mailed to me? I like picking them up in person!

 

  • The Valley Library is open 10 am - 5 pm Monday - Friday and you can pick up your requests there. Your holds will default to in-person pick-up.  If you would like home delivery, you must indicate that you want the item shipped when you place your request or email us at valley.remote@oregonstate.edu.

Guin Library Materials

  • Guin Library staff will contact you to coordinate a pick-up or a delivery to an HMSC mailbox.  If you want the item shipped, you must indicate that when you place your request.  If you have questions, feel free to contact Guin Library at hmsc.library@oregonstate.edu

 

Who can I contact for more information?

Contact us at valley.remote@oregonstate.edu for more information about Home Delivery services.